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call queues
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Want to add another field to the 540 CDR Plus Dispositions notes report.Hi, Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus D...
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Aug 27, 2021 at 1:02pm
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asked in Users
Ring Group Extension labeled as "Busy" and skipped to next extension in a queue when one person is on the phone, how can we change this?Hi there, we have created Ring Groups within different extensions, and placed them all in a queue on the "Rotating&...
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Aug 26, 2021 at 7:11am
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asked in Users
Need Help Creating a new announcement-only queue | can't create support ticketWho do I contact if I need help creating a new announcement-only queue, specifically recording the outgoing voice announ...
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Aug 9, 2021 at 11:41am
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Alternative to simultaneous sequential call queues?A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hop...
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Jul 22, 2021 at 6:04am
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asked in Users
Problem with calls in the queue not ringing any phoneWe are having issue with calls being sent to the queue and it doesn't ring any available agents.Initially, I had it ...
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Jul 15, 2021 at 12:27pm
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Changing the type of ringtone depending on how the call comes inHaving a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that ...
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Jul 9, 2021 at 1:43pm
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